Terms and Conditions


Christine Arnaldi trading as Christine Arnaldi Photographer (ABN 93 004 346 394)

These Terms & Conditions apply to all bookings, services, and product orders provided by Christine Arnaldi trading as Christine Arnaldi Photographer (ABN 93 004 346 394) ("we", "us", or "our").



1. CANCELLATION & RESCHEDULING POLICY

  • Cancellations for Refund: Any cancellation of a photo shoot session requires a minimum of six days notice prior to your scheduled session time to receive a full refund of your session fee.
  • Late Cancellations: Cancellations made with less than six days notice may incur an administrative or rebooking fee of $170.
  • Rescheduling: You may reschedule your photo shoot to a new date at no additional charge, provided you give us at least 48 hours' notice.
  • No Shows: Failure to attend your scheduled photo shoot without prior notification ("no-show") will result in the forfeiture of your entire session fee.
  • Cancellations by Us: If a photo shoot must be cancelled by us due to unexpected illness, extreme weather, or unforeseen emergencies, we will offer you the choice to reschedule at no charge or receive a full refund of your session fee. 


2. RETURNS AND REFUND POLICY

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • Change of Mind: Because custom artwork, print products, wall art, and albums are individually manufactured upon order, all product sales are final once an order has been placed with our suppliers. Refunds or exchanges are not provided for change of mind.
  • Faulty or Damaged Goods: If a physical product is faulty, damaged, or incorrect through no fault of your own, please contact us immediately upon receipt. We will repair, replace, or remake the item at no cost to you. If replacement or repair is not possible, a full refund will be issued.
  • Processing Refunds: Where a valid refund is due, it will be processed using the original payment method (credit/debit card or direct bank transfer) within 3 business days of confirming your refund entitlement or receiving returned goods. Where an original payment was made in cash, any approved refund will be issued via direct electronic bank transfer to your nominated Australian bank account for security and tracking purposes.
  • Promotional & Product Credits: Any unused credit issued (e.g., wall art credit) is non-transferable between product categories and can only be applied toward orders in accordance with the specific terms of that credit (e.g., wall art credit can only be applied to wall art purchases).


3. GIFT CERTIFICATES, VOUCHERS & FUNDRAISING

  • Redemption: Gift certificates and vouchers are redeemable strictly towards the specific products or services stated on the gift certificate/voucher.
  • Non-Refundable: Gift certificates and vouchers are non-refundable and cannot be redeemed for cash.
  • Transferability: Gift certificates/vouchers may be transferred to a third-party (e.g., gifted to a friend or family member).
  • Fundraising, Community & Event Promotions: Purchasing, winning or bidding on a promotional photo session at any event does not entitle you to a tax-deductible donation receipt unless explicitly issued directly by a registered deductible gift recipient (DGR) charity partner.


4. PAYMENT, ORDERS & DELIVERY POLICY

  • Deposits & Balance: A 50% deposit is required at your viewing/ordering session for any orders placed. The remaining balance is to be paid on or prior to the collection or dispatch of your order.
  • Payment Plans: Payment plans may be offered by arrangement over an agreed timeframe (not exceeding 6 months). Custom products will only be submitted for production once your balance is paid in full. If a payment plan is defaulted on or significantly delayed beyond the agreed timeframe, order pricing may be subject to review based on current supplier production costs prior to final fulfillment.
  • Delivery: Delivery times vary depending on the products chosen. As a guide, our framed prints take approximately 3 to 4 weeks, and our albums take approximately 4 to 6 weeks from final design approval. Where an order includes multiple items, the delivery timeframe for the entire order begins once all design proofs and payments are approved.
  • Order Delays: If any unforeseen delays occur during the creation or delivery of your order, we will keep you informed with an updated estimated completion date.
  • Shipping: If you would like us to ship the order to you, a shipping charge will apply. Please allow at least 1 week within Australia for your order to arrive after it has been dispatched.


5. CONTACT US

If you have any queries regarding these Terms and Conditions or require assistance, please contact us at christine@christinearnaldi.com


Effective Date: July 2026